Uploading to Media Library

To use the centralized media library, ensure you're logged in to your account. If you're not logged in, your images will be automatically deleted after 15 minutes and will not be available. Learn about Guest Upload.

You can upload images to your media library in several ways. We categorize these into two primary methods: direct upload and external upload. Both approaches are described in detail below.

Direct Upload in Media Library

Direct Upload refers to uploading images directly through the Media page. Follow these steps to upload files:

• Go to the Dashboard and select Media from the sidebar.
• Click Add to open the upload pop-up.
• Add images from your device by selecting files or using drag-and-drop.

Your storage limit and maximum file size depend on your current SOFRIQ plan.

External Upload

External uploads refer to images uploaded outside of the Media Library, such as through Publish, Convert, or free tools like the Image Compressor. When a logged-in user uploads an image to SOFRIQ, it is automatically saved to his Media Library. Each image includes a source tag identifying its origin, such as a Publish, Convert, Compressor, or Tool label. As a centralized repository, the Media Library displays all uploaded images, which can be moved to Trash or permanently deleted at any time.

Before You Upload

Make sure each file is a supported image format: JPG or JPEG, PNG, WEBP, GIF, AVIF, TIFF, or SVG. Other file types, such as documents and videos, cannot be uploaded. Each image must also be within your plan’s individual file-size limit.

Your plan also has an overall storage limit. The Media page’s storage card shows your current usage and the total storage available on your plan.

Upload Images From Your Device

1. Open Media from your dashboard.
2. Select Add.
3. In the upload window, select Browse Images and choose files from your device. You can select multiple images in the file selection window.
4. Alternatively, drag and drop images into the upload area.
5. Watch the upload queue to see each file’s progress and status. Wait until the upload completes.

Images uploaded from the Media Library are set to private by default. After an upload succeeds, the image is saved to your library and should appear in the Active view. If you have many images, select Load more to find items on the next page.

Understand Storage Limits

The maximum file size applies to each image, while your storage limit applies to the combined space used by your media. If an upload would exceed your remaining storage, SOFRIQ may stop it even when the file is within the individual size limit. Images in Trash continue to count toward storage until they are permanently deleted.

Troubleshoot Upload Problems

• Unsupported file type: Check the file format. Upload a supported image such as JPG, PNG, WEBP, GIF, AVIF, TIFF, or SVG.
• File exceeds your plan limit: Choose a smaller image or reduce its file size, then try uploading it again.
• Storage limit reached: Review the storage card. Remove media you no longer need, or check the storage available with your plan.
• Upload fails or does not finish: Check your internet connection and try again. If only one file fails, check that file’s format and size.
• Upload completes, but the image is not visible: Check the Active view and use Load more if needed. Refresh the Media page and check again.

If the problem continues after these checks, note the file format, file size, and any message shown in the upload queue, then contact SOFRIQ support.