Support Center
Frequently Asked Questions
Last updated: October 25, 2026
Find clear answers about Sofriq tools, subscriptions, billing, and support in one place.
3 Core Areas
Tools, support, and billing answers organized in clear sections.
Fast Support
If your question is not covered here, our team can still guide you with the right next step.
FAQs
Questions About Sofriq
Everything users usually ask before choosing Sofriq as their online software platform.
What is Sofriq?
Sofriq is a platform that gives users access to online tools, workflow features, and productivity utilities through a simple web-based experience.
Do I need to install anything?
No. Sofriq runs in your browser, so you can use supported tools and features without downloading desktop software.
Who can use Sofriq?
Sofriq is built for founders, marketers, creators, freelancers, students, teams, and businesses that need reliable online tools in one place.
Can I start with a free tool before upgrading?
Yes. You can use available free tools first, then move to premium features when your workflow needs more limits, speed, or advanced options.
Are premium plans available?
Yes. Premium plans can include higher usage limits, faster processing, saved history, advanced tools, and priority support depending on the feature. Learn more at Pricing
How do I get started?
Choose the tool you want to use, create an account if required, and start working from your browser. For help, you can contact support anytime.
Can teams use one Sofriq workspace?
Team features may be available for selected products, including shared access, role-based usage, and centralized billing where supported.
Will Sofriq add more features?
Yes. We regularly improve the platform with new tools, better limits, automation features, and user-requested improvements.
Tools & Media FAQs
Tools, Media Uploads, and Storage
Learn which image files Media supports, how storage limits work, and what happens when you delete an upload.
Are your online tools free to use?
Yes, many of our tools are completely free to use and are designed to help creators, students, and businesses work faster without extra friction.
Do your tools require signup before use?
Most tools are available instantly without requiring an account, so you can start using them right away.
Can I use your tools for bulk tasks?
Yes. Several tools on Sofriq support bulk processing to save time when working with multiple files or repeated tasks.
Which image formats can I upload to Sofriq Media?
Sofriq Media accepts JPG/JPEG, PNG, WebP, GIF, AVIF, TIFF, and SVG images. Some features support fewer formats; for example, Sofriq Publish currently supports JPG and PNG image posts.
How much Media storage and upload size do plans include?
Free includes 100 MB of Media storage with a 10 MB maximum per file. Basic includes 500 MB with a 20 MB per-file limit, Creator includes 2 GB with a 50 MB per-file limit, and Pro includes 5 GB with a 100 MB per-file limit. Your account's current plan determines its limits. See Pricing for plan details.
Are images in Sofriq Media automatically deleted after 15 minutes?
No. Images saved to your account's Media library remain there until you delete them. Moving an image to Trash schedules permanent deletion after 15 days. Trashed images continue to count toward your storage limit until they are permanently deleted. Temporary files created by individual tools may have different availability, so there is no single 15-minute deletion window for every upload or output.
Do your tools work on mobile devices too?
Yes, our tools are designed to be responsive and usable across desktop, tablet, and mobile devices.
Can I use Sofriq tools for professional work?
Absolutely. Our tools are built to support both casual users and professionals who need fast, practical solutions in daily workflows.
Will more tools be added over time?
Yes. We continue to expand our tools library based on practical use cases, user feedback, and workflow needs. If You Need a Custom Tool, not listed on the library, just contact us to Request a Tool & Give Your requirments in details.
General FAQs
Important Questions Visitors Often Ask
Useful details about accounts, platform access, support, and data safety.
Is Sofriq available internationally?
Yes. Sofriq is an online platform, so users from supported regions can access it through a modern browser and internet connection.
Is my data safe on Sofriq?
We use privacy-conscious handling practices and aim to protect user files, account details, and activity data from unauthorized access.
How can I contact Sofriq quickly?
You can contact us through WhatsApp, phone, or the website contact form, and our team will help you with the next steps.
Can startups and small businesses use Sofriq?
Yes. The platform is designed to be practical for individuals, startups, small businesses, and growing teams that need simple online software.
Do you provide Tool support?
Yes. We provide support for account questions, tool usage, billing issues, and technical problems related to Sofriq products.
Can I ask questions before choosing a plan?
Of course. You can contact us before upgrading, and we will help you choose the plan or tool that fits your workflow.
Can I suggest a new feature?
Yes. We welcome Tool feedback and use real user requests to prioritize new features, tools, and workflow improvements. Got To the Testimonials Page to suggest or give us feedback!
Billing & Payments FAQs
Plans, Payments, and Billing Support
Helpful answers about subscriptions, renewals, invoices, upgrades, and billing expectations.
Do plans renew automatically?
Subscription plans may renew automatically based on the billing cycle you choose. Renewal details are shown before payment where applicable.
What payment options do you usually support?
We support secure and practical payment methods depending on your location, selected product, and checkout availability. We use paddle for Payments & billing.
Can I cancel a subscription?
Yes. You can request cancellation according to the active plan terms. Access may continue until the end of the paid billing period.
Will I get an invoice or payment confirmation?
Yes. For paid plans, we provide payment confirmation or invoice details based on the payment method and account information available.
Can I discuss pricing before upgrading?
Yes, definitely. If you are unsure which plan fits your needs, contact us and we will help you compare options before upgrading.
Are there usage limits on plans?
Some plans may include daily, monthly, file-size, export, or processing limits. Premium plans usually provide higher limits than free access.
Still Have Questions?
Let Us Help You Choose the Right Plan
If your question is not covered here, our team is ready to help you with Tool guidance, account support, and plan recommendations.