Data Deletion
Legal Entity: SOFRIQ TECHNOLOGIES (SMC-PRIVATE) LIMITED
Last updated: October 2, 2026
You can ask Sofriq to delete personal information associated with your account. Some data can also be removed directly through the relevant feature. We may need to verify your identity before acting on a request.
Requesting Account Data Deletion
To request deletion of your Sofriq account and associated personal data, email support@sofriq.com from the email address associated with your account. Tell us which account you mean and what data you want removed. Do not include your password or social access tokens.
We will review and respond to verified requests. Some records may need to be retained where required by law, to complete transactions, resolve disputes, protect the service, or prevent fraud. Where retention is required, we will keep only what is needed for that purpose and for the applicable period.
Publish
You can disconnect a connected social account from Dashboard => Accounts. This removes its stored connection from Sofriq, including credentials used for future authorized publishing. It does not delete the social-platform account or posts already published there. To remove published content or revoke Sofriq's permissions, use that platform's controls.
Scheduled posts and publishing records can be deleted from Publish. Deleting a schedule does not remove already-published platform posts unless you choose the available option to delete them as well. Instagram don't support for deletion through Sofriq.
Convert
Converted outputs saved to Sofriq appear in your Media Library and can be deleted there. A remote source image is saved to the library only if you selected Save to Media. Conversion history may retain file names, formats, sizes, status, and file references; it currently has no self-service delete control. Email support@sofriq.com to request deletion of conversion history or outputs not listed in your Media Library.
Conversion download links expire after a limited time. Expiry of a link does not itself confirm deletion of the stored output; contact support for a deletion request.
Media Library
You can move media to Trash, restore it during the retention period, or permanently delete it from Trash. Items left in Trash are scheduled for permanent deletion after 15 days. Permanently deleted media cannot be restored through Sofriq.
Third-Party and Backup Copies
Information already shared with a payment, cloud-storage, image-processing, or social platform may also be subject to that provider's deletion process and retention policies. Copies held in provider backups may persist for a limited period under the provider's normal backup cycle or where retention is legally required.