Refund Policy

1. Overview

At Sofriq, we provide digital SaaS products and tools. We offer a 15-day refund period so customers have reasonable time to evaluate an eligible purchase.

This policy applies to purchases made from SOFRIQ TECHNOLOGIES PVT LTD and should be read together with our Terms & Conditions.

2. 15-Day Refund Eligibility

You may request a refund within 15 calendar days of the original purchase when:

• The request is made within 15 days of the original charge.
• You provide the account email and transaction or payment details needed to locate the purchase.
• The request concerns the original purchase, not a recurring renewal or a previously refunded purchase.

Approved refunds are normally returned through the original payment method. Processing time may depend on your payment provider.

3. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your plan will remain active until the end of the current billing period unless the refund is approved and access is ended earlier.
• You will not be charged again after cancellation.
• Cancellation alone does not automatically create a refund request.
• Unused credits may be removed when a related purchase is refunded.

4. Credit Purchases

Credit purchases are eligible for review under the 15-day refund period. If a credit purchase is refunded, the associated unused credits will be removed from your account. Credits that have already been consumed may affect the amount eligible for refund.

5. Exceptions

Refunds requested after the 15-day period are generally not eligible. We may review exceptional cases at our discretion, including:

• You were charged twice for the same transaction due to a technical error on our platform.
• Your account was charged after you had already cancelled your subscription.
• A verified technical issue on our platform prevented you from accessing the service for more than 72 consecutive hours.

To request a review, please contact us with your account email, transaction details, purchase date, and a short explanation of the issue.

6. Free Plan

Sofriq offers a Free plan that allows you to explore our tools before committing to a paid subscription. We strongly encourage all users to try the Free plan before upgrading to a paid plan.

7. Changes to This Policy

Sofriq reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the new policy.